E-Series Alert Runbook
This document describes each E-Series major event log (MEL) event that Harvest collects and remediation steps.
Synth Drv PFA¶
Impact: Protection
MEL Event: MEL_EV_SYNTH_DRIVE_PFA — 4126 (0x101E)
Impending drive failure detected by controller
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
PI Drive Locked Out¶
Impact: Protection
MEL Event: MEL_EV_PI_DRIVE_LOCKED_OUT — 4128 (0x1020)
Data assurance drive has been locked out
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Excessive Reboots Detected¶
Impact: Availability
MEL Event: MEL_EV_EXCESSIVE_REBOOTS_DETECTED — 5123 (0x1403)
Excessive reboots (exceptions) have occurred on the controller
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Channel Failover¶
Impact: Availability
MEL Event: MEL_EV_DFC_CHANNEL_FAILOVER — 5395 (0x1513)
Individual drive - Degraded path
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Controller Wide Port Has Gone To Failed State¶
Impact: Availability
MEL Event: MEL_EV_DSAS_WPORT_DEG_TO_FAIL_CTLR — 5904 (0x1710)
Controller wide port has gone to failed state
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Missing Drive Lockdown¶
Impact: Availability
MEL Event: MEL_EV_MISSING_DRIVE_LOCKDOWN — 6407 (0x1907)
Controller is locked down due to too many missing drives
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Cache Battery Failure¶
Impact: Protection
MEL Event: MEL_EV_CACHE_BATTERY_FAILURE — 8460 (0x210C)
Controller cache battery failed
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
OCB Setting Conflict¶
Impact: Configuration
MEL Event: MEL_EV_OCB_SETTING_CONFLICT — 8475 (0x211B)
Batteries present but NVSRAM file configured for no batteries
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Write-back Caching Forcibly Disabled¶
Impact: Protection
MEL Event: MEL_EV_WB_CACHING_FORCIBLY_DISABLED — 8491 (0x212B)
Write-back caching forcibly disabled
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Dirty Cache Not Flushed On The Only Active Controller¶
Impact: Protection
MEL Event: MEL_EV_CACHE_NOT_FLUSHED_ON_ONLY_CTLR — 8497 (0x2131)
Dirty cache not flushed on the only active controller
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Wrong Sector Size¶
Impact: Configuration
MEL Event: MEL_EV_WRONG_SECTOR_SIZE — 8778 (0x224A)
Drive has wrong block size
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Drive No Response¶
Impact: Availability
MEL Event: MEL_EV_DRV_NO_RESPONSE — 8781 (0x224D)
Drive failed - no response at start of day
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
LUN Down¶
Impact: Availability
MEL Event: MEL_EV_LUN_DOWN — 8784 (0x2250)
Volume failure
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Uncertified Drive¶
Impact: Configuration
MEL Event: MEL_EV_UNCERTIFIED_DRIVE — 8800 (0x2260)
Uncertified Drive Detected
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Configuration Wrong Drive Type¶
Impact: Configuration
MEL Event: MEL_EV_CFG_WRONG_DRIVE_TYPE — 8802 (0x2262)
Failed drive replaced with wrong drive type
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Reconfiguration Failed¶
Impact: Protection
MEL Event: MEL_EV_RECONFIGURATION_FAILED — 8806 (0x2266)
Volume modification operation failed
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Incompatible Drive Due To Invalid Configuration¶
Impact: Configuration
MEL Event: MEL_EV_INCOMPAT_DRIVE_INVALID_CONFIG — 8807 (0x2267)
Incompatible drive due to invalid configuration on drive
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Drive Failure¶
Impact: Availability
MEL Event: MEL_EV_CFG_DRIVE_FAILURE — 8812 (0x226C)
Drive failure
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Drive In Volume Group Or Hot Spare In Use Removed¶
Impact: Availability
MEL Event: MEL_EV_DRIVE_IN_VG_OR_HOT_SPARE_REMOVED — 8813 (0x226D)
Assigned drive or hot spare-in use drive removed
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Physical Drive Has Unsupported Capacity¶
Impact: Configuration
MEL Event: MEL_EV_DRIVE_UNSUPPORTED_CAPACITY — 8817 (0x2271)
Physical drive has unsupported capacity
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Volume Group Missing¶
Impact: Availability
MEL Event: MEL_EV_VOLUME_GROUP_MISSING — 8820 (0x2274)
Component is missing
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Volume Group Incomplete¶
Impact: Availability
MEL Event: MEL_EV_VOLUME_GROUP_INCOMPLETE — 8821 (0x2275)
Component incomplete
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Incompatible Alignment for Emulation Drive¶
Impact: Configuration
MEL Event: MEL_EV_INCOMPATIBLE_ALIGNMENT_FOR_EMULATION_DRIVE — 8824 (0x2278)
Incompatible alignment for emulation drive
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Copy Then Fail No Spare¶
Impact: Protection
MEL Event: MEL_EV_COPY_THEN_FAIL_NO_SPARE — 8828 (0x227C)
Waiting for eligible copy destination to start drive copy
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Drive PFA 2¶
Impact: Protection
MEL Event: MEL_EV_DRIVE_PFA2 — 8837 (0x2285)
Impending drive failure detected by drive
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Drive Fast Format Failure¶
Impact: Configuration
MEL Event: MEL_EV_FAST_FORMAT_FAILED — 8844 (0x228C)
Drive fast format failed
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Drive Flash Technology Unsupported¶
Impact: Configuration
MEL Event: MEL_EV_DRIVE_FLASH_TECHNOLOGY_UNSUPPORTED — 8853 (0x2295)
The drive's flash technology is not supported on this system. For example an NVMe QLC drive in a system that doesn't support QLC drives, or a non-QLC drive in a system that requires QLC drives
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Controller Removed¶
Impact: Availability
MEL Event: MEL_EV_CONTROLLER — 9472 (0x2500)
Controller removed
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Line Missing¶
Impact: Availability
MEL Event: MEL_EV_LINE_MISSING — 10250 (0x280A)
Controller tray component removed
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Line Failed¶
Impact: Availability
MEL Event: MEL_EV_LINE_FAILED — 10251 (0x280B)
Controller tray component failed
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Enclosure Fail¶
Impact: Availability
MEL Event: MEL_EV_ENCL_FAIL — 10253 (0x280D)
Drive tray component failed or removed
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Temperature Sensor Warning¶
Impact: Availability
MEL Event: MEL_EV_TEMP_SENSOR_WARNING — 10267 (0x281B)
Nominal temperature exceeded
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Temperature Sensor Failed¶
Impact: Availability
MEL Event: MEL_EV_TEMP_SENSOR_FAIL — 10268 (0x281C)
Maximum temperature exceeded
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Temperature Sensor Missing¶
Impact: Availability
MEL Event: MEL_EV_TEMP_SENSOR_MISSING — 10269 (0x281D)
Temperature sensor removed
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Bypass Generic¶
Impact: Availability
MEL Event: MEL_EV_BYPASS_GENERIC — 10275 (0x2823)
Drive by-passed
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Cont Redundancy Loss¶
Impact: Availability
MEL Event: MEL_EV_CONT_REDUNDANCY_LOSS — 10281 (0x2829)
Controller redundancy lost
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If a failed controller is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Tray Redundancy Loss¶
Impact: Availability
MEL Event: MEL_EV_TRAY_REDUNDANCY_LOSS — 10283 (0x282B)
Drive tray path redundancy lost
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Drive Redundancy Loss¶
Impact: Availability
MEL Event: MEL_EV_DRIVE_REDUNDANCY_LOSS — 10285 (0x282D)
Drive path redundancy lost
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Power Supply Failure¶
Impact: Availability
MEL Event: MEL_EV_POWER_SUPPLY_FAIL — 10299 (0x283B)
Power supply failed
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
ESM Drv Bypass¶
Impact: Availability
MEL Event: MEL_EV_ESM_DRIVE_BYPASS — 10324 (0x2854)
Drive port bypassed - Error thresholds exceeded
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Drawer Open Or Removed¶
Impact: Availability
MEL Event: MEL_EV_DRAWER_OPEN — 10327 (0x2857)
Drawer open or removed
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Power Supply No Power Input¶
Impact: Availability
MEL Event: MEL_EV_POWER_SUPPLY_NO_INPUT — 10345 (0x2869)
Power supply has no power input
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
SSD Cache Failed Cache Size Mismatch¶
Impact: Performance
MEL Event: MEL_EV_FLASH_CACHE_FAILED_CACHE_SIZE_MISMATCH — 13828 (0x3604)
SSD cache failed due to cache size mismatch on the two controllers
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
SSD Cache Non-Optimal Drives¶
Impact: Performance
MEL Event: MEL_EV_FLASH_CACHE_NON_OPTIMAL_DRIVES — 13829 (0x3605)
SSD cache has associated non-optimal drives
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Disk Pool Reconstruction Reserved Drive Count Below Threshold¶
Impact: Capacity
MEL Event: MEL_EV_DISK_POOL_REC_RDRVCNT_BEL_THRSHLD — 14339 (0x3803)
Disk pool reconstruction reserved drive count is below threshold
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Disk pool utilization warning¶
Impact: Capacity
MEL Event: MEL_EV_DISK_POOL_UTILIZATION_WARNING — 14340 (0x3804)
Disk pool utilization exceeded the warning threshold
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Disk Pool Utilization Critical¶
Impact: Capacity
MEL Event: MEL_EV_DISK_POOL_UTILIZATION_CRITICAL — 14341 (0x3805)
Disk pool utilization exceeded the critical threshold
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Disk Pool Capacity Depleted¶
Impact: Capacity
MEL Event: MEL_EV_DISK_POOL_CAPACITY_DEPLETED — 14345 (0x3809)
All of the disk pool's free capacity has been used
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Disk Pool Insufficient Memory¶
Impact: Capacity
MEL Event: MEL_EV_DISK_POOL_INSUFFICIENT_MEMORY — 14348 (0x380C)
Disk pool configuration has insufficient memory
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Invalid Pool Version¶
Impact: Configuration
MEL Event: MEL_EV_DISK_POOL_INVALID_VERSION — 14353 (0x3811)
Lockdown due to invalid Disk Pool Version
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Vol Xfer Alert¶
Impact: Availability
MEL Event: MEL_EV_VOL_XFER_ALERT — 16401 (0x4011)
Volume not on preferred path due to AVT/RDAC failover
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If the failure that took the volume off its preferred path is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Set Controller Failed¶
Impact: Availability
MEL Event: MEL_EV_SYMBOL_CONT_FAIL — 20485 (0x5005)
Place controller offline
Remediation
Open SANtricity System Manager. This command has already completed and records that the controller was placed offline. If the controller is still offline and should be online, bring it back online there.
SYMbol Cont Service Mode¶
Impact: Availability
MEL Event: MEL_EV_SYMBOL_CONT_SERVICE_MODE — 20544 (0x5040)
Place controller in service mode
Remediation
Open SANtricity System Manager. This command has already completed and records that the controller was placed in service mode. If the controller is still in service mode and should leave it, take it out of service mode there.
DBM Hck Altctl Not Func¶
Impact: Availability
MEL Event: MEL_EV_DBM_HCK_ALTCTL_NOT_FUNC — 24839 (0x6107)
This controller's alternate is non-functional and is being held in reset
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
BBU Overheated¶
Impact: Protection
MEL Event: MEL_EV_BBU_OVERHEATED — 29440 (0x7300)
Battery backup unit overheated
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Insufficient Learned Capacity¶
Impact: Protection
MEL Event: MEL_EV_INSUFFICIENT_LEARNED_CAPACITY — 29441 (0x7301)
Insufficient learned battery capacity
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Battery Missing¶
Impact: Protection
MEL Event: MEL_EV_BATTERY_MISSING — 29446 (0x7306)
Battery missing
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Drive Firmware Unverified¶
Impact: Configuration
MEL Event: MEL_EV_DRIVE_NEW_DRIVE_FW_UNVERIFIED — 32268 (0x7E0C)
Down revision drive firmware detected
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Host Connection Redundancy Lost¶
Impact: Availability
MEL Event: MEL_EV_HOST_REDUNDANCY_LOST — 37122 (0x9102)
Loss of host-side connection redundancy detected
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.
Multipath Configuration Error¶
Impact: Configuration
MEL Event: MEL_EV_MULTIPATH_CONFIG_ERROR — 37123 (0x9103)
Host multipath driver configuration error detected
Remediation
Open SANtricity System Manager and go to the Recovery Guru. If this problem is listed, follow the steps shown there. If it is not listed, the condition has already cleared.